Introduction
We take the privacy of our users seriously at MeltyHearts.net. This Privacy Policy outlines how we collect, use, and disclose personal information. By using our website, you agree to the terms outlined in this Privacy Policy.
Types of Information Collected
We collect the following types of information:
Personal Information
We collect personal information when you create an account on our website or make a purchase. This information includes your name, email address, billing and shipping address, phone number, and other similar information.
Payment Information
When you make a purchase on our website, we collect payment information, including your credit card number and billing address. We do not store this information on our servers and it is processed through a third-party payment processor..
Usage Information
We collect usage information, including cookies and web beacons, to track how users interact with our website. This information helps us to improve our website and personalize your user experience.
How Information is Used
We use the information we collect for the following purposes:
Personal Information
We use personal information to fulfill orders, contact customers regarding their orders, and improve our website.
Payment Information
We use payment information to process transactions.
Usage Information
We use usage information to improve our website and personalize your user experience.
How Information is Shared
We may share the information we collect in the following ways:
Third-party Service Providers
We may share information with third-party service providers who help us to process payments and ship products.
Legal Compliance
We may share information in response to a subpoena or other legal request.
Business Transfers
We may share information in the event of a merger, acquisition, or sale of assets.
Data Security
We take measures to protect the personal and payment information we collect, including the use of encryption and firewalls. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Data Retention
We retain personal and payment information for as long as necessary to fulfill orders and comply with legal obligations. We delete personal information upon request.
User Rights
You have the right to access, modify, and delete personal information. To make a request, please contact us at our customer service page. We will respond to your request within a reasonable timeframe.
Children’s Privacy
We do not knowingly collect information from children under the age of 13. If we become aware that we have collected information from a child under the age of 13, we will delete it.
Updates to the Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes to this policy by posting the new Privacy Policy on our website.
hCaptcha
We use the hCaptcha security service (hereinafter “hCaptcha”) on our website. This service is provided by Intuition Machines, Inc., a Delaware US Corporation (“IMI”). hCaptcha is used to check whether user actions on our online service (such as submitting a login or contact form) meet our security requirements. To do this, hCaptcha analyzes the behavior of the website or mobile app visitor based on various characteristics. This analysis starts automatically as soon as the website or mobile app visitor enters a part of the website or app with hCaptcha enabled. For the analysis, hCaptcha evaluates various information (e.g. IP address, how long the visitor has been on the website or app, or mouse movements made by the user). The data collected during the analysis will be forwarded to IMI. hCaptcha analysis in the “invisible mode” may take place completely in the background. Website or app visitors are not advised that such an analysis is taking place if the user is not shown a challenge. Data processing is based on Art. 6(1)(b) of the GDPR: the processing of personal data is necessary for the performance of a contract to which the website visitor is party (for example, the website terms) or in order to take steps at the request of the website visitor prior to entering into a contract. Our online service (including our website, mobile apps, and any other apps or other forms of access offered by us) needs to ensure that it is interacting with a human, not a bot, and that activities performed by the user are not related to fraud or abuse. In addition, processing may also be based on Art. 6(1)(f) of the GDPR: our online service has a legitimate interest in protecting the service from abusive automated crawling, spam, and other forms of abuse that can harm our service or other users of our service. IMI acts as a “data processor” acting on behalf of its customers as defined under the GDPR, and a “service provider” for the purposes of the California Consumer Privacy Act (CCPA). For more information about hCaptcha’s privacy policy and terms of use, please visit the following links: https://www.hcaptcha.com/privacy and https://www.hcaptcha.com/terms
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at our customer service page.